Shipping policy
Order Processing
- Orders are processed within 24 hours of receipt (Monday–Friday, excluding holidays).
- Orders received after 2:00 PM EST will be processed the next business day.
- All orders are subject to product availability and credit approval.
- Customers will receive an order confirmation within 24 hours.
Production & Lead Times
- Stock Products: Ship within 1–3 business days..
Shipping Methods
We ship via:
- Ground Freight
- Expedited Air (upon request)
Freight Terms
Common freight terms include:
- FOB Origin (Freight Collect): Customer assumes ownership and risk once shipment leaves our facility.
- FOB Destination (Prepaid & Add): Freight charges are added to the invoice.
Freight terms are defined on each sales order confirmation.
Shipping Charges
Shipping charges are calculated based on:
- Weight and dimensions
- Destination
- Carrier rates
- Fuel surcharges
- Accessorial charges (liftgate, residential delivery, inside delivery)
All freight charges will be clearly outlined on the invoice.
Damages & Claims
- Customers must inspect shipments upon delivery.
- Any visible damage must be noted on the Bill of Lading (BOL).
- Claims must be submitted within 5 business days of receipt.
- Photos and supporting documentation are required.
Failure to report damage within the specified timeframe may void claim eligibility.
Shortages & Order Discrepancies
- All shortages must be reported within 3 business days.
- Provide PO number, invoice number, and item details.
- We will investigate and resolve within [X] business days.
Compliance & Regulatory Considerations (PPE Industry Specific)
As a PPE manufacturer, we comply with applicable standards including:
- OSHA regulations
- FDA requirements (where applicable)
- ANSI standards
- NIOSH certifications (for respiratory products)
Certain products may have shipping restrictions due to:
- Hazardous material classification
- Sterile packaging requirements
- Temperature sensitivity
Returns Related to Shipping
Please refer to our Return Policy for:
- Incorrect shipments
- Damaged goods
- Refused deliveries
Unauthorized returns may be subject to restocking fees.